FAQs

How to download GloFox to use VCT

Search for the Glofox App in the App or Google Play Store and Download,

  1. Once downloaded, members simply enter our location (if on the Glofox app) and search for our club’s name Vamos Con Todo Woodbury

  2. Then register by completing your personal information and accepting the club waiver.

  3. Create a parental account and add a player or multiple players under your account and select membership for each player

How do I upgrade from a Free Trial to an Active Membership?

Once your player has completed their free trial session and you're ready to become a member, simply contact us and we'll reset your account.

Please do not purchase a membership while your free trial is still active. Our team must first remove the free trial membership from your account before a paid membership can be activated.

Once your free trial has been removed, you will be able to select and purchase any membership that best fits your player's needs.

Membership Cancellation Policy

Effective July 1, 2026

Members may cancel their membership at any time by providing 5 days' written notice. Membership fees are non-refundable.

To request a cancellation, please email us. To ensure your cancellation is processed before your next billing cycle, we must receive your email at least five (5) business days before your next scheduled billing date.

While we will make every effort to process all cancellation requests promptly, we cannot guarantee that requests received within five (5) business days of your billing date will be processed before the next payment is charged.

Cancellation requests submitted the day before or on the day of your scheduled billing date will not be processed in time to stop that month's payment. In those cases, your membership will remain active through the following billing cycle.

By maintaining your membership, you acknowledge and agree to this cancellation policy.

Can I cancel, pause, or skip a month on my membership?

To maintain fairness and protect active members’ spots, we offer an “Away Mode” instead of cancellations or skipped months.

  • Members may pause their membership for up to 60 days (2 months) at $4.99/month

  • Membership will automatically resume after 60 days

  • Limit: 1 pause per 12-month period

Important Policy:

  • Pauses must be used while your membership is active — not after canceling

  • Canceling a membership forfeits your spot in the program

  • If we are at capacity, re-enrollment is not guaranteed

Policy Enforcement:

  • Canceling with the intent to rejoin later and use a pause is not allowed

  • If this is identified, a $50 rejoining fee will be required in addition to standard membership fees

  • Rejoining will also be subject to availability

This ensures fairness, protects committed members, and maintains the quality of our sessions.

Do you offer any discounts or group rating?

For group ratings please email us. We have a sibling discount for 15% of each players membership. Please reach out to us to get that and use at checkout.

How do i book?

Create an account on Glofox, choose the membership and you will recieve credits for the month. You can look ahead 30 days but can only book 7 days in advance.

If i miss my booking can i get a credit back?

Yes, just contact us.

Can i bring a friend?

yes, Just create an account to sign the waivers and do the free trial option.

If i need to cancel a session?

you have up to 3 hours before session starts to cancel your booking

I can’t book a session for tonight!

You have a 6 hour window day of to book for a session day of. If you have a player wanting to book for a 6pm session you must do it before 12pm that day.

Our trainers will show up if you are booked in even if you are the only player.

What if i am on the waitlist?

If you are on the waitlist once a spot opens up you will be emailed and it is first come first serve on the app.

Do i pay full amount in the middle of the month?

No, all memberships are prorated. You only pay full first day of the month and all credits will be add to your account.

What if i don’t use all my credits?

Credit Expiration Policy

All credits expire at the end of the month in which they are issued. For example, if you receive 4 credits from your membership at the start of the month, they will expire at the end of that same month.

If you would like to carry over any unused credits, please contact us before the end of the month. We’ll reapply those credits by the 2nd day of the following month. Carried-over credits will remain valid for 30 days.
For instance, if you’re unable to use 3 credits in May and request to carry them over to June, those 3 credits will expire at the end of June.

We do not sell credit packs.

We are a subscription base service.